In previous posts, we’ve discussed polling your patient base via an e-mailed or in-office survey to gauge how they feel about important aspects of your practice. That feedback can then help guide your future decision-making to provide the best possible patient experience.
In our practices in Spain and Mexico, we recently surveyed a fair number of patients in anticipation of managers’ meetings in each country. So that you can combine with your own surveys or get a feel for what patients are saying, here are some key findings that may apply in your own case.
At this point, just before the jump, I’d love to throw a little linkbait at you by telling you that the results are absolutely SHOCKING, but they aren’t.
