At this point, hopefully, you are the point at which you’ve set up the 4 part process for controlling collections and done your deposit reconciliation. You’re going through the information and you notice a discrepancy. On one particular deposit day, your practice management software shows a deposit of $3,500, but the corresponding amount on your bank statement shows $3,000. What happened?
Here’s a process you can go through to get to the bottom of the problem. Before continuing, I will state that I am not a certified fraud examiner or other licensed agent, but I have seen quite a number of these situations to know how find out what happens. You may decide that your problem is severe enough to warrant bringing in an outside expert, but for the others, here are some things you can do before bringing in someone else and incurring some additional cost.
